| Job Description : |
| | Reports to:
Level A Direct Reports:
Level C,D, E
OVERALL PURPOSE OF JOB
To Lead and Manage Delivery Operations which includes following operations:
Lead Service delivery
Delivery management
Improve operating efficiency
Develop people
Develop relationship with client counterparts
Manage contract terms and conditions
Coordinate and manage assigned capability roles
RESPONSIBILITIES/AUTHORITIES
The individual will:Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. Accountable for results of work to both Accenture and client.Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals.Contributes to policy setting at a senior level.Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios.Provides and implements business-focused solutions within time/cost constraints.Self-directed within broad goals and strategic direction in satisfying organization or client objectives.Accountable for developing and managing key internal/external client relationships across sphere of influence, including situations in which no relationship previously existed.May identify business development opportunities and communicate them to senior managementAccountable for operational direction of complex or large function or project, or medium unit within stable mature operation, or key element of volatile environment.Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility.
Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility.Accountable for performance against financial parameters, and monitors and reports on budgetary aspects within own area. May have significant input to budget setting/financial proposals and reviews.Initiates and promotes continuous improvement programs across sphere of influence.Leads and manages a team, typically delivering results through others.Allocates resources and responsibilities across team to deliver business results and develop team members.Manages and ensures consistent application of human resource processes including career development, salary review, resources and performance management within area of responsibility.Evaluates direct reports, and provides formal counselling and mentoring to staff.Defines and manages group/team structures and resource levels to support business needs. Demonstrates thorough understanding of client relationships/business practice.Contributes broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects.Required to develop broad business and industry acumen, and to use this knowledge to initiate and/or develop client relationships.Understands the relevant aspects of the client products/services supportedConcentrates on fostering processing efficiencies while meeting quality standardsDisplays exemplary analysis and problem solving capabilities. |
|
| Desired Candidate Profile: |
| | Job Requirements:Functional competencies :Service Management and Delivery : ExpertWork Planning and budget : Skilled-ExpertProject Management : ExpertResource Planning : ExpertBusiness Acumen : Experienced-SkilledClient Relationship : ExpertFunctional Knowledge : Expert
Trained(T) : - Attended a training course on this skill and/or has had brief exposure to this skill.- Uses basic terminology in regard to the skill.- Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.
Experienced (E):- Moderate exposure to this skill and related work experiences.- Can assist other team members with questions and problems related to this skill- Applies skill (at basic level to work situations, with some guidance.
Skilled(S):- Extensive exposure to this skill and related work experiences.- Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance.- May train and/or direct the work of others in application of skill.
Expert(X):- Regarded as a center wide resource on this skill.- Applies detailed knowledge and skills to complex (or new) work situations in multiple settings settings.- Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.
Professional Competencies :Leadership Influence Level 4-5Problem Solving Level 4-5Coaching Level 4-5Interpersonal Skills Level 4-5Communication Skills Level 4-5Business Writing /Oral Communication Level 4-5Initiative Level 4-5
Educational QualificationsMBA (or equivalent) preferred and Healthcare experience required
ExperienceAt least 10-13 years supervisory experience leading a team of at least 70-100 people in a related work experienceStrong Operations managementManagement reporting experienceManaging measured productivity of teamClient facing skills (from Ops perspective)Experience managing productivity-driven operationExperience building business casesBasic knowledge and experience in finance (budgeting) desiredGeneral knowledge of human resources policies and proceduresAware of Healthcare/HIPAA regulations (additional)Expert knowledge of Operations processes and supporting tools
Soft Skills/GeneralStrong leadership skillsStrong analytical skillsStrong communication skills with all levels of employees and managementAbility to learn quickly through self-study, classroom, and hands-on experienceAbility to perform special projects as needed in addition to daily responsibilitiesAbility to organize staff and supervise workload for maximum efficiency Strong organizational skillsPresentation skills |
|
| Job Posted By: |
| | Accenture |
|
|
| | Accenture is a global management consulting, technology services and outsourcing company, with more than 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com. |
|
|  |
Sure you welcome Ashish :)
ReplyDelete